Privacy Policy

Comfort Cove Senior Living (“Comfort Cove,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit an inquiry, schedule a tour, or otherwise communicate with us.

1. Information We Collect

We may collect information you voluntarily provide, including your name, email address, telephone number, contact-form information, and general information about a person for whom you are seeking care. Care inquiries may include approximate age and weight, desired timeframe for care, approximate monthly budget, mobility or transfer-assistance needs, medication-assistance needs, behavioral concerns, hospice status, assistance with activities of daily living, veteran or surviving-spouse status, and other information you voluntarily provide.

Please do not submit Social Security numbers, financial account numbers, insurance identification numbers, medical records, detailed medical histories, or other unnecessary sensitive information through our public website contact form.

2. How We Use Information

We may use information to respond to inquiries, communicate with prospective residents and families, schedule tours or follow-up conversations, understand general care needs, determine whether Comfort Cove may be an appropriate care setting, discuss availability, services and estimated costs, respond to employment or business inquiries, maintain and improve our website, protect our residents, visitors, employees and business, and meet applicable legal or regulatory requirements.

Submitting an inquiry does not create a resident-provider relationship and does not constitute admission to Comfort Cove. A separate assessment and admission process may be required.

3. Care and Health-Related Information

When you inquire about care for a loved one, you may voluntarily provide general information relating to that person's care needs. We request this information to help us understand whether Comfort Cove may be an appropriate setting. Detailed medical records or other sensitive documentation should not be submitted through the public website unless Comfort Cove specifically provides an appropriate method for doing so.

4. Non-Medical Personal Care Home

Comfort Cove Senior Living is a personal care home and is not a hospital, physician's office, skilled nursing facility, or medical clinic. We may provide permitted assistance with medications and activities of daily living consistent with our services, resident needs, applicable requirements, and individual care arrangements. Information submitted through this website is not intended for emergency medical communications. If you are experiencing a medical emergency, call 911.

5. Private-Pay Information

Comfort Cove is a private-pay personal care home. We may ask for an approximate monthly care budget to help determine whether Comfort Cove may be an appropriate option. Please do not submit credit card numbers, bank account numbers, or other financial-account information through the website contact form.

6. Veterans Benefits and Financial Resources

We may ask whether a prospective resident is a veteran or surviving spouse of a veteran because some individuals may wish to investigate benefits that could potentially assist with eligible care expenses. Comfort Cove does not determine eligibility for VA benefits, Medicaid, tax benefits, insurance coverage, or other government or financial programs. Website information concerning these programs is for general educational purposes and is not legal, financial, tax, insurance, or benefits advice.

7. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as IP address, browser and device information, pages visited, referring website, date and time of visits, general usage information, cookies, and similar technologies. We may use this information for website security, troubleshooting, analytics, and improving the visitor experience.

8. Cookies and Analytics

Our website may use cookies or similar technologies necessary for functionality, security, performance, or analytics. Third-party services used by our website may collect information according to their own privacy policies. We do not intentionally use information submitted through our care inquiry form for targeted advertising.

9. How We Share Information

Comfort Cove does not sell personal information submitted through our care inquiry form. We may disclose information when reasonably necessary to operate our website, respond to an inquiry, provide requested services, work with service providers supporting our website or business operations, protect safety or rights, or comply with applicable legal requirements.

10. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, email system, Internet transmission, or electronic storage system can be guaranteed to be completely secure. Please avoid submitting unnecessary sensitive personal or medical information through our public website.

11. Information Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, meeting regulatory obligations, and resolving disputes. Information no longer reasonably required may be deleted, anonymized, or securely disposed of as appropriate.

12. Children's Privacy

Our website and services are intended for adults seeking information about personal care and senior living services. We do not knowingly solicit personal information online from children under 13.

13. Links to Other Websites

Our website may contain links to third-party websites or services. Comfort Cove does not control their privacy practices. Their collection and use of information are governed by their respective privacy policies.

14. Privacy Requests

You may contact Comfort Cove to ask about information you submitted, request correction or deletion when appropriate, or ask questions about our privacy practices. Certain information may need to be retained when required by law, regulation, legitimate business requirements, or resident-record requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, information practices, or applicable requirements. When material changes are made, we will update the “Last Updated” date on this page.

16. Contact Us

Comfort Cove Senior Living
828 Rock Springs Road
Lawrenceville, GA 30043
Phone: 678-575-0626
Phone: 847-682-6407

Privacy questions may also be submitted through our website contact form.